Support
How to get help, and what we need to resolve it quickly.
Something isn't syncing right now
Check the reliability dashboard first. It's live, it's public, and it shows what the fleet is actually doing — how many events are verified in agreement, median sync time, and the share of syncs landing inside five seconds. If something is broken across the board, you will see it there before we could tell you.
If the dashboard looks healthy, the issue is likely isolated to a single pair rather than the service as a whole. Open that pair and use Force full sync — it re-reconciles both calendars from scratch instead of processing only the next change, which clears most cases where one side has drifted out of step.
What the pair status means
Every sync pair shows one of three states on your dashboard.
- Active — syncing normally. If an event is still missing or stale, run Force full sync from the pair page.
- Paused — syncing has stopped and no changes are crossing. If you did not pause it yourself, email us and we will tell you why it stopped.
- Error — the last sync failed. Send us the pair name and we will read the job and tell you what happened.
A pair using an ICS feed updates slowly
That is expected. ICS feeds have no way to notify us when something changes, so those pairs are polled on a timer rather than pushed. Connecting the account directly — Google or Microsoft — moves that pair onto push notifications and changes usually cross in about a second.
Include the pair name and roughly when you noticed the problem. That is usually enough for us to locate the exact sync job and tell you what happened, rather than asking you to reproduce it.
Support reaches the team that builds twocal, so answers come from someone who can open your sync logs rather than follow a script.
For data requests — export, deletion, anything under GDPR — you can do it yourself under Settings, or email us and we will handle it.